PLEASE NOTE: It is your responsibility to know the laws of your country, as they apply to adult products. We will not be held responsible nor, will we issue credit, for items seized by the customs service of any country. If you place an order and take a chance ... it is at YOUR own risk.

silkyway.com prides itself in our ability to ship orders to our customers promptly. Over 90% of orders placed with us, ship within 14 business days. Sometimes, certain items cannot be supplied on a timely basis, due to unprecedented demand. However, we do ask that you allow at least 3-4 weeks for delivery of your product, in order not to be disappointed, if the product delivery is time-sensitive (for birthdays, holidays, etc). 

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. 

We know of no cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted on our SSL secure servers, when the order is placed, using 128 bit encryption, which is the highest level of encryption available anywhere in the world. The orders are only decrypted after they reach our computer. They are not held in clear text on any web site. 

silkyway.com is committed to offering you the best products, at the lowest available prices. Customer satisfaction is our priority and we will continue to seek the finest adult products for your enjoyment. Our quick and courteous customer service department is there to help in any possible way. 

We will accept returns from you, excluding postage, if you are not happy with your purchase, within 15 days of delivery to you. However, for hygienic reasons, we cannot accept returns of the following items, if the original packaging has been opened: Condoms, Dongs, Pumps, Self-Stimulators, Underwear and Vibrators. Any defective product will also be exchanged or refunded. If returning goods, please obtain a certificate of posting. There will be no exchanges of Video, CD-ROM or DVD purchases, unless the original product was defective. We do not rent. Any other products will be gladly exchanged provided the original order is returned with the exception of those products previously mentioned in the paragraph above.

Our site uses a browser feature known as a "cookie", which assigns a unique identification to your computer, as you surf through our site. The cookies are typically stored on your computer's hard drive and are used by us, to help track your clicks as you go through the pages within our Web site. In addition, we use cookies to help keep track of items you put into your shopping cart and to make your shopping experience much quicker. Cookies also allow us to make our site more responsive to your needs, while delivering a better and more personalized experience to you. Needless to say, cookies will NOT harm your computer in any way! Furthermore, we do NOT sell or rent this cookie information to any third party.

All of our customer information is kept secure and confidential. We do not sell or trade or provide access to your information to any party. 

silkyway.com provides this website not as a source of professional advice but as guidelines for convenience only, upon the condition that the user, by receiving or reading the material contained on this website, agrees not to act in reliance upon it without first satisfying himself/herself by independent enquiry or advice as to the suitability, appropriateness, relevance, nature, fitness or purpose, likely side effects or long term effects, accuracy, reliability or otherwise of that material, having regard (without limitation) to the physical condition of the user shall have, make or bring no action, suit, claim, demand or proceedings against silkyway.com for damages, compensation, losses, costs, expenses, orders or any other legal or suitable remedy should any such material be found to be incorrect, inaccurate, erroneous, defective, deceptive or misleading, whether caused by negligence of silkyway.com or any other cause whatsoever.

The site may only be used for lawful purposes and in a lawful manner. When ordering from silkyway.com you are the importer of the goods and must comply with all the laws and regulations of the country in which you are receiving the goods. It is your responsibility to investigate and ensure that you can lawfully import the goods you order. You must be familiar with the customs policies of your country and agree that you will be responsible for compliance with all local laws which may restrict the importation of certain goods and that you alone will be responsible for payment of any present or future tax or impost, duty or charge which may be imposed or assessed by any relevant regulatory authority on the goods purchased on this site.

You must understand that, to the fullest extent permitted by law, silkyway.com makes no warranties of any kind whatsoever whether express or implied and specifically no warranty of merchantability or fitness for a particular purpose and in no event shall silkyway.com be liable, whether in contract or tort for any damages to the user in respect of economic loss, any loss or damage to property or death or injury to any person of whatever nature and however or wherever sustained that arises out of or is in anyway connected with the purchase or delivery of any product.

The site or any portion of the site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by silkyway.com.

Do you have any questions, which have not been answered here? Send us an email and we will respond as quickly as possible.